Policies & FAQ's


Processing time
The time I need to prepare an order for shipping varies. For details, see individual items. Typical processing times are 1-3 weeks depending upon volume of orders. 
Estimated shipping times
North America: 3-7 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept exchanges and cancellations

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Customer must message thekeanfarm@gmail.com and in the subject title type "Start Return" to initiate the return process if the item is eligible.

Frequently asked questions

Custom and personalized orders

In order to have a custom order when choosing the product click request custom order or when checking out you can send me a message as well. All custom orders are not returnable.

Sizing details

The sizing details will be under the description of each product or may be selected when checking out.

When will my product be shipped?

The products are shipped between Monday-Friday 8 am-5 pm. The production varies, once an order is placed, it takes 3-7 business days to complete the production of the item. Apparel packaging typically takes 2-5 business days depending on inventory. Once the item leaves my facility, it is in the hands of the post office. The speed of the delivery depends upon the method selected when checking out. Be sure to check the dates that are shown under shipping to make sure the item will arrive in the time frame it is needed.